SHIPPING TIME
Orders will ship complete, usually within 2 business days (excluding
holidays). If a style is temporarily out of stock, you will be
notified of the estimated ship date via email.
METHOD
Our standard shipping method is via USPS Priority Mail. The transit
time is most often 2 to 3 days, but not guaranteed. All orders
ship from our Los Angeles area factory. An automatic email with
a USPS tracking # is sent upon order shipment. For tracking information,
go to www.usps.com.
COST
A special flat rate of $5.00 is charged for shipping and handling
on U.S orders.
A $10.00 flat rate is charged for shipments to Canada.
INTERNATIONAL
For shipments outside the U.S. and Canada, please contact us for a freight quote before ordering.
ORDERING
$20.00 is our minimum order amount.
The Los Angeles County tax rate (currently 9.75%) will be applied
to all orders shipped within California.
Complete orders will usually ship within 2 business days (excluding
holidays). If a style is temporarily out of stock, you will be
notified of the estimated ship date via email.
REGULAR
RETURNS
If you wish to return an order placed through our website, you
must request a RETURN AUTHORIZATION NUMBER via email to joann@metalfocustile.com.
Please include your order number. Items returned must be in original
condition and packaging. All returns must be received with a RETURN
AUTHORIZATION NUMBER and within 30 days of our original ship date.
A restocking fee of 15% will apply. Actual shipping/handling costs
of no less than $5.00 are not refundable. You are also responsible
for the return shipping cost to our factory and any package loss
incurred in the return transit.
DAMAGE
RETURNS
All pieces are thoroughly inspected throughout the manufacturing
process, and again, before shipping. We then pack our pieces carefully
to prevent any damage during shipping.
Please inspect your order carefully upon receipt. If there is
any damage, email us immediately at joann@metalfocustile.com and
be sure to include your ORDER NUMBER. We will respond with information
on how to proceed, depending on whether or not your order was
insured.
PRIVACY
All personal information we may obtain in the process of ordering
will remain private and confidential.
PRODUCT
INFO
All of our pieces are cast on site using LEAD FREE PEWTER. Due
to the hand cast process the pieces may have minute variations.
FINISHES
Silver -- pewter tumbled to a high shine and coated with a gloss
lacquer.
Pewter – pewter with an oxidized finish and an all over
matte lacquer application.
Aged Brass - plated antique brass finish with an all over matte
lacquer application.
*Note: With all finishes there may be a subtle variation in color
or tone. The pieces will mellow or darken slightly with age. To
maintain a similar to original finish, we recommend you reseal
or re-lacquer when needed.
USES
Metal Focus Tiles work beautifully for vertical applications such
as walls, backsplashes, fireplace surrounds, etc. They can be
used on floor surfaces, but not generally recommended in high
traffic areas due to excessive wear (especially on the Aged Brass
finish). Also good for decorative pieces such as tabletops or
mirror frames. We advise against use where tile is subject to
continuous water exposure.
INSTALLATION
*Please employ an experienced, qualified installer.
Use a modified thin set good for metal tile.
Cover metal tile before grouting to keep grout out of the design
detail.
*We are not responsible for damage occurring during or after installation.
CARE
To clean, wash with mild soap and water. Dry immediately with
paper towels or a soft cloth. Avoid using any abrasive, acidic,
or ammonia-based cleaners. Also, never use steel wool or any other
abrasive scrubbing materials, this will result in damage to the
finish and/or design. To best maintain finishes, reseal or re-lacquer
when needed. |